What consumer protection measures have Coinbase implemented in response to the #DeleteCoinbase movement?
In the past few weeks, an online movement called “#DeleteCoinbase” has begun to gain traction on social media. This hashtag’s goal is to pressure the cryptocurrency exchange Coinbase into taking a stronger stance against crypto scams.
The #DeleteCoinbase movement started in late March 2020 when a team of Twitter users noticed that Coinbase had failed to take action against a fake version of its own app in the Apple App Store. This fake app had been stealing customer funds, but Coinbase chose not to alert its users and refused to take any action until the event was widely reported in the news.
Since then, members of the crypto community have been using the #DeleteCoinbase hashtag to call on the exchange to take a stronger stance against crypto scams and protect their users. This anger is compounded by the fact that Coinbase is one of the largest and most trusted crypto exchanges in the world and its failure to act was seen as a major betrayal.
The #DeleteCoinbase hashtag has now been used dozens of times by the crypto community, with many of the posts featuring screenshots of users transferring their funds off the exchange. As the movement has picked up more momentum, Coinbase has been forced to respond to the campaign, noting that it has recently made several changes to strengthen its security measures as result of the backlash.
The #DeleteCoinbase movement has certainly generated a significant amount of attention from the crypto community, but it will be interesting to see if the exchange continues to take consumer protection more seriously in the future. Only time will tell if this grassroots campaign will be the catalyst that causes Coinbase to make the necessary changes to protect its customers.
timely manner. With the potential for the movement to become more influential, it is clear that Coinbase must take action to address the grievances of its customers or risk losing them to other platforms. Whether or not it proves to be successful in its aims, the movement has certainly succeeded in highlighting some important questions about the future of the cryptocurrency world.
