No final decision has been made but the job cuts will happen in the autumn if the redundancy plans it is consulting on are approved.
John Lewis said the decision to close its in-store bureaux de change was due to falling demand and that it would move gift-wrapping services from a specialised area to its tills.
They added: “As we focus on modernising this proposition to meet our customers’ changing needs, we’re proposing to close our in-store foreign exchange bureaus as well as our gift wrapping service.
The retailer said customers were increasingly ordering foreign currency online and collecting it in store. It also said some other customers were choosing instead to use their credit cards or digital payments while abroad.
It added that the changes to its gift wrapping services would make it more accessible.
The retailer has been going through many changes under its chair. Jason Tarry, who took over in 2024 after a tough few years that saw it cut jobs and close several stores
It closed its housebuilding arm in February, in a move which also led to some job losses. And, in March, the retailer said it would be awarding its staff a bonus for the first time in four years as its profits and sales improved.
The bonus had been scrapped during the Covid pandemic, marking the first time this had happened since 1953.
John Lewis’ latest results show the business reported a pre-tax loss of £21m due to £120m worth of one-off costs which mainly related to write-downs in the value of old tech systems.
Source: BBC
