BNY Mellon, America’s oldest bank, has introduced 134 “digital employees” that specialize in repetitive tasks, enabling human employees to focus on more complex roles. As part of this technological shift, BNY Mellon spent approximately $3.8 billion on technology in 2025, representing 19% of its revenue—an investment that leads its peers. This strategy aligns with broader industry trends of financial institutions adopting AI to enhance efficiency and upskill their workforces, allowing staff to better leverage automation tools. Notably, BNY has been recognized by Goldman Sachs for its potential to significantly boost productivity and earnings through AI integration.
BNY Mellon boosts tech investment with digital employees and AI bootcamps
