[Web] Security Setting – OKEx Official & OKB English Group
2、In order to secure your asset, you can set up Login Password, Fund Password, binding Email address, SMS Authentication, Anti-phishing Code and Google Authenticator, etc. in “Security”.
Note:
Changing phone number or Fund Password may trigger Withdrawal Limit within 24H. Email address cannot be changed once activated; otherwise you may need to seek help from Customer Service.
To ensure the security of your account, you must at least enable one of 2 Factors （Google Authenticator and SMS Authentication).
Hot issues About Password Security
(1)What if I forgot my account password?
You may reset your password by using your email address or mobile number.
Go to OKEx home page, click “Forgot password” in the login box and follow the instructions. For APP users, you may tap “Forgot password” and reset via mobile.
(2)How to change Email address?
Since customers cannot change Email address by themselves, they need to contact Customer Service to assist. Please turn to “Submit Ticket” to create a tickt of chaning Email address.
Or you can send an email to support@okex.com with the headline “Change email address”. Please also provide pictures of your ID used for verification (front and rear view). Then submit a ticket under “Submit Ticket” to notify us.
Published at Thu, 02 Jan 2020 08:27:00 +0000
{flickr|100|campaign}