Granicus and Amazon Web Services (AWS) are collaborating to enhance government services through their innovative Government Experience Agent (GXA), which utilizes trusted AI to improve access to information for residents. This initiative aims to alleviate the burden on public sector employees by automating the handling of repetitive inquiries, thus allowing staff to focus on more complex issues. Notably, Jackson County, Missouri, reports a 10% reduction in basic inquiries following GXA implementation, which provides residents with 24/7 access to accurate information about property taxes. Similarly, the Unified Government of Wyandotte County and Kansas City, Kansas, is leveraging GXA to decrease call volumes in its Treasury Department, where many residents speak multiple languages. Granicus’s GXA not only emphasizes agency-approved content and multilingual support but also adheres to accessibility standards, further promoting equitable service delivery. Future expansions of this platform will include voice and SMS capabilities, enhancing service interactions for residents.
Granicus harnesses AI to improve government services on AWS
