#Defi: Banking for Everyone – Ronald Coe Jr.
Can you remember a time during which your bank actually served you? I mean really served you. Have you made a specific request about a product offered by the bank followed by an organizational action that was attributable to your feedback? Within the confines of the legacy banking system I cannot recall a single event representative of this kind of behavior.
My experience in crypto is very different. Over the past week or so I’ve spent some quality time getting to know a few new products in the space. When I go on these long exploratory missions I usually find things. Things that are broken. Things that others won’t typically discover because of the depths to which I will go in my investigation of a solution or service. Over the course of the past week I’ve found some things wrong with a couple of products and services, but I’ve found everything that’s right about the teams that are producing and supporting these platforms. Customer service is of paramount importance to them, even in this very distributed model.
Over the weekend I reported to MyEtherWallet a problem that I discovered when utilizing the MakerDAO via their interface — overall a fantastic experience, but there was a bug that surfaced when one would attempt to withdraw the collateralized $ETH from the CDP.
See this:
That image is from a CDP via the MyEtherWallet UI. That CDP has had its $ETH removed successfully via the same interface. I did mention that customer service was of paramount importance. The team addressed my issue completely in a matter of a couple days.
Someday they’ll replace your bank.
Published at Tue, 09 Jul 2019 01:27:09 +0000
