Coinbase CEO discusses AI agents resolving 60% of support tickets

Coinbase CEO announced that AI agents now write over 50% of the company’s code and resolve 60% of customer support tickets. To enhance these AI agents’ autonomy, Coinbase equips them with stablecoin wallets, allowing for machine-to-machine payments and effectively treating them as digital employees. This approach significantly boosts internal efficiency, as the AI agents play a crucial role in streamlining operations within the company.

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